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Position Overview

mStreet Fiber is seeking a Senior Network Engineer to lead the design, standardization, and technical performance of mStreet Fiber’s open-access network in Memphis, spanning XGS-PON access, DWDM transport, IP/MPLS core, ISP integration, and supporting OSS/BSS platforms. The role reports to the SVP, Technology & Operations, with indirect oversight from the Market President & General Manager for local alignment.

As the market’s senior technical escalation point, the Senior Network Engineer partners with the Director, Network Operations, the outsourced NOC partner, Network Field Operations Engineers, ISP engineering teams, and vendors to keep the network scalable, resilient, secure, and aligned with carrier-grade standards across all mStreet Fiber markets.

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Key Responsibilities

Network Architecture & Design

• Develop and standardize open-access architecture, ISP integration models, and activation workflows that support scalable multi-ISP operations.
• Engineer end-to-end designs for XGS-PON FTTH, IP/MPLS core, DWDM transport, lit and dark fiber, DIA, and carrier interconnects, with redundancy and rapid failover built in.
• Develop service configurations and templates that support automation and low-touch provisioning.
• Maintain network diagrams, MOPs, SOPs, capacity models, and technical roadmaps.

Escalation & Reliability Engineering

• Serve as the senior escalation resource for the Director, Network Operations, the NOC partner, and Network Field Operations Engineers on complex access, transport, IP core, and ISP-facing issues.
• Lead advanced troubleshooting and support root cause analyses and corrective action plans that reduce recurrence.
• Own network health indicators, capacity thresholds, and reliability trends in support of 99.999% core availability.
• Apply security and traffic management standards, including DoS protection, QoS, shaping, and policing.

Vendor, ISP & Carrier Engagement

• Serve as the engineering interface for Nokia platforms, owning release alignment, upgrade planning, lab validation, field trials, and defect resolution.
• Coordinate with ISPs, carriers, and fiber providers on interconnects, transport design, DIA, service turn-ups, testing, and acceptance.
• Support equipment and vendor evaluations, including unbiased proof-of-concept testing.

Change Control & Documentation

• Prepare technical changes for the Change Control Board, including impact analysis, maintenance windows, rollback plans, configuration backups, and post-change validation.
• Validate releases and configurations in the lab, including regression testing, before live deployment.
• Maintain configuration standards, network records, and change histories that support operational integrity and security readiness.

Systems, Data & Cross-Market Standards

• Align network workflows, integrations, and data quality across OSS/BSS, monitoring, and reporting platforms to support activation, SLA reporting, and capacity planning.
• Work with the Platform Team and engineers across markets to standardize methods, coordinate upgrade calendars, and share postmortems and playbooks.

 

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Core Technology Stack

Access Network	Nokia XGS-PON, Lightspan OLTs, ONTs, and Altiplano provisioning and service activation.
Optical Transport	Nokia 1830 PSS, DWDM, WaveSuite, lit and dark fiber transport, power budgets, span loss, and route diversity.
IP Core	Nokia 7750 SR, IP/MPLS, Layer 2/3 services, routing, switching, QoS, and traffic engineering.
OSS/BSS, Monitoring & Data	COS Business Engine, COS Field Service Management, Vetro, NetSuite, LogicMonitor, ServiceNow, and mIQ.

 

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Business & Performance Metrics

• Network availability and reliability within the market.
• Repeat-incident reduction and corrective action completion.
• Change success rate and post-change validation.
• Timeliness of ISP and carrier turn-ups and acceptance.
• Capacity headroom against defined thresholds.
• Accuracy and currency of network documentation and records.

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Qualifications

Required

• 10+ years of network engineering experience in a service provider, broadband, FTTH, or carrier environment, with hands-on design, implementation, and production support at scale.
• Proven experience as a senior escalation resource, including complex troubleshooting and root cause analysis.
• Strong knowledge of XGS-PON access, OLT/ONT configuration, and Altiplano or similar provisioning workflows.
• Deployment experience with IP/MPLS, eBGP/iBGP, OSPF, ISIS, Layer 2/3 services, EVPN, VPLS, VRFs, QoS, and traffic engineering.
• Working knowledge of DWDM, coherent optics, ROADM, and lit and dark fiber engineering.
• Clear communicator who can explain technical risks and options to engineering, operations, vendor, and executive audiences.
• Bachelor’s degree in telecommunications, network engineering, computer science, electrical engineering, or a related field, or equivalent experience.

Preferred

• Hands-on experience with Nokia SR OS, 1830 PSS, and Lightspan platforms.
• Experience with open-access or multi-ISP networks.
• Professional certifications such as Nokia SRC, CCNP, or JNCIP.
• Experience with segment routing, RPKI, CGNAT, or network automation.
• Experience with OSS/BSS, monitoring, and fiber records platforms such as COS, Vetro, LogicMonitor, or ServiceNow.

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Work Model & Travel

• Based in Memphis, TN, on-site with remote flexibility as appropriate.
• Periodic travel to other mStreet Fiber markets and vendor sites.
• After-hours support for maintenance windows and major incidents.

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Compensation & Benefits

Competitive base salary plus performance-based annual bonus opportunity, commensurate with experience. Comprehensive benefits package including medical, dental, and vision coverage, retirement plan, and paid time off. Final compensation will be determined based on the candidate’s experience and qualifications.

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Equal Employment Opportunity

mStreet Fiber is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

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Apply Below

Position Overview

mStreet Fiber is seeking a Director, Network Operations, to own the availability and performance of mStreet Fiber’s open-access fiber networks across all markets. Reporting to the SVP, Technology & Operations, the Director manages the company’s outsourced Network Operations Center (NOC) partner and directly leads the local Network Field Operations Engineers who serve as on-site smart hands for troubleshooting and escalations.

Working with Network Engineering, the VP of Deployment, Market Presidents & General Managers, and local ISP & Business Development teams, the Director ensures carrier-grade reliability for residential, enterprise, wholesale/carrier, and mobile network operator customers, and timely communication to ISP partners and municipalities when service is affected.

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Key Responsibilities

NOC Partner Management

• Own the relationship with the outsourced NOC partner, which provides 24x7x365 monitoring, alarm response, and first-level troubleshooting.
• Set and manage SLAs and KPIs, run weekly operational reviews, monthly scorecards, and QBRs, and drive remediation when commitments are not met.
• Maintain the runbooks, escalation matrices, and network documentation the NOC relies on.

Field Operations Leadership

• Directly manage local Network Field Operations Engineers across markets, including hiring, development, and performance management, with Market Presidents & General Managers providing indirect oversight for local alignment.
• Define dispatch criteria, escalation handoffs, response-time expectations, and after-hours coverage between the NOC and field teams.
• Ensure consistent technical standards, tools, and training across markets.

Network Availability & Incident Management

• Own availability targets across IP core, transport, and PON access, including 99.999% core availability and SLA commitments for enterprise, wholesale/carrier, and mobile network operator customers.
• Lead response to major outages and degradations, coordinating the NOC, field engineers, Network Engineering, and restoration contractors.
• Own severity definitions, escalation paths, and on-call expectations, and drive root cause analyses and corrective actions to completion.

Open-Access & Stakeholder Communications

• Coordinate outage notification, ticket handoffs, and restoration updates with ISP partners, alongside local Directors of ISP & Business Development.
• Keep leadership, Market Presidents & General Managers, and municipal partners informed when service is affected.

Change Management, Tools & Network Readiness

• Serve as operational lead for the Change Control Board, managing maintenance windows, risk review, and ISP notification of planned work.
• Partner with the lab team on pre-deployment validation, and ensure core platforms (e.g., Nokia, Altiplano, COS, Vetro) and OSS/BSS systems support NOC operations.
• Set operational acceptance criteria with the VP of Deployment and Network Engineering, and ensure new builds are monitored from turn-up.
• Bring an operations perspective to the Network Strategy Council and capacity planning.

Reporting & Budget

• Define network operations KPIs and dashboards for the enterprise data lake and BI program, and supply network data for BEAD and RDOF compliance reporting.
• Manage the Network Operations budget, including the NOC contract, field operations, and tools.

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Business & Performance Metrics

• Network availability, uptime, and security compliance.
• Mean time to acknowledge and restore, including field dispatch-to-restore.
• SLA attainment for commercial customers and the NOC partner.
• Repeat-incident reduction and corrective action completion.
• Change success rate.
• Network Operations spend versus budget.

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Qualifications

Required

• 8–10+ years of network operations experience in a service provider environment, including 3+ years leading NOC or field operations teams.
• Experience managing an outsourced or managed-service NOC, including SLAs, vendor performance, contract governance, and vendor spend.
• Experience leading distributed field technical staff across multiple markets.
• Track record leading major incident response and root cause analysis on carrier-grade networks.
• Strong knowledge of FTTx/PON (GPON/XGS-PON) and IP/transport technologies, including MPLS, Layer 2/3, IPv4/IPv6, QoS, and DWDM.
• Clear, calm communicator with executives, engineers, ISP partners, and municipal stakeholders.
• Bachelor’s degree in engineering, computer science, or a related field, or equivalent experience.

Preferred

• Experience with open-access or wholesale networks serving multiple ISP partners.
• Experience supporting SLA-backed enterprise, hyperscaler, wholesale/carrier, or mobile network operator services.
• Hands-on experience with Nokia, Altiplano, Vetro, or similar network management, OSS/BSS, and fiber records systems.
• Background in ITIL or similar incident, problem, and change management frameworks, including Change Control Boards.
• Experience with BEAD or RDOF reporting, or with a growth-stage FTTH operator.

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Work Model & Travel

• Location TBD – Washington, D.C. headquarters, market-based (Bloomington, IN; Memphis, TN; Central AL), or remote as appropriate.
• Regular travel to mStreet Fiber markets and partner facilities.
• Participation in an escalation on-call rotation.

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Compensation & Benefits

Competitive base salary plus performance-based annual bonus opportunity, commensurate with experience. Comprehensive benefits package including medical, dental, and vision coverage, retirement plan, and paid time off. Final compensation will be determined based on the candidate’s experience and qualifications.

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Equal Employment Opportunity

mStreet Fiber is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

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Apply Below

Position Overview

mStreet Fiber is seeking a Corporate Counsel to serve as the company’s Legal Counsel, owning all legal outputs for the business. Reporting to the Chief Financial Officer, this role will partner closely with Finance, Operations, and executive leadership to manage legal risk, support commercial and infrastructure transactions, and build scalable legal processes as the company grows. The Corporate Counsel will have access to outside legal support for significant issues and specialized matters, but will own the company’s legal function and outputs end to end.

This is a great opportunity for a capable, business-minded attorney who wants to build and own a company’s legal function from the ground up, with the backing of outside counsel for deeper subject-matter needs.

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Key Responsibilities

Corporate & Commercial

• Structure, draft, and negotiate a wide range of commercial agreements, including construction and easement/right-of-way agreements, pole attachment and conduit agreements, master service agreements, vendor and supplier contracts, and customer agreements.
• Be responsible for the organization and management of all contracts via the internal contract management system.
• Advise on corporate governance matters, including board and investor communications, entity management, and corporate structuring.
• Support financing transactions, including debt facilities, equity raises, and related due diligence, in close coordination with the CFO.

Regulatory & Compliance

• Monitor and advise on federal, state, and local telecommunications regulatory requirements (FCC, state PUCs, local franchise/permitting authorities).
• Oversee compliance programs, including data privacy, employment law, and industry-specific regulatory obligations.
• Represent the company in regulatory proceedings as needed.

Real Estate & Infrastructure

• Lead legal support for network buildout, including permitting, right-of-way access, easements, and municipal agreements.
• Negotiate real estate leases, colocation agreements, and infrastructure access arrangements.

Risk Management & Litigation

• Manage the company’s litigation, claims, and dispute resolution processes.
• Develop and maintain corporate policies to mitigate legal and operational risk.
• Oversee insurance program review in coordination with Finance.

Employment & HR Support

• Advise on employment matters, including policies, disputes, and compliance with applicable labor and employment law.
• Support HR on employee agreements, handbooks, and workplace policy matters.

Leadership & Process

• Serve as a strategic advisor to the CFO and executive team on legal and business risk.
• Establish scalable legal processes, contract templates, and playbooks as the company grows.
• Potentially build and lead an internal legal team as headcount needs grow.
• Engage and direct outside legal support on significant issues or specialized matters, ensuring the company receives sound counsel while retaining ownership of all legal outputs and decisions.

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Qualifications

• J.D. from an accredited law school; active bar membership in good standing (DC/VA bar, or ability to obtain DC/VA bar admission/waiver, required).
• 5+ years of legal experience, including significant in-house experience; telecommunications, infrastructure, construction, or utilities industry experience strongly preferred.
• Experience with FCC and state/local telecom regulatory frameworks a plus.
• Demonstrated experience negotiating commercial contracts, real estate/easement agreements, and financing documents.
• Strong business judgment and ability to translate complex legal issues into practical guidance for non-legal stakeholders.
• Comfortable operating as a hands-on generalist in a lean, fast-moving organization.
• Excellent written and verbal communication skills.

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Compensation & Benefits

Competitive base salary plus performance-based annual bonus opportunity, commensurate with experience. Comprehensive benefits package including medical, dental, and vision coverage, retirement plan, and paid time off. Final compensation will be determined based on the candidate’s experience and qualifications.

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Equal Employment Opportunity

mStreet Fiber is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

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Apply Below

Position Overview

mStreet Fiber is seeking a Director, ISP & Business Development, to serve as the senior commercial leader responsible for driving revenue growth, market adoption, and strategic partnerships across the mStreet Fiber Indiana open-access network. Reporting directly to the President & General Manager, this role owns the commercial performance of all ISP partners while leading business development initiatives, market intelligence, and commercial strategy that maximize network utilization and long-term market value.

As the primary commercial relationship owner for the Indiana market, the Director develops and executes strategies that accelerate subscriber growth, increase market penetration, optimize partner performance, and identify new revenue opportunities — including ownership of the market’s multi-dwelling unit (MDU) strategy, from property access negotiations through activation and ongoing performance. Working closely with ISP partners, municipalities, developers, enterprise customers, and community organizations, this role serves as the commercial advocate for the Indiana market while ensuring alignment with the company’s financial, operational, and customer experience objectives.

The Manager, ISP Growth reports directly to this role, owning execution of ISP partner growth strategy — subscriber growth, market penetration, and revenue performance — across the Indiana market. The ISP Support Manager reports to the Manager, ISP Growth, ensuring day-to-day partner support stays tightly aligned with the growth strategy the Director sets.

The Director also provides executive leadership for the market’s Digital Equity strategy. This ensures community engagement, broadband adoption, and affordability initiatives are executed in a way that supports both community impact and commercial growth.

The ideal candidate is a commercially minded telecommunications leader with strong business development, financial, negotiation, and relationship management skills who thrives in a collaborative, cross-functional environment.

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Key Responsibilities

Commercial Strategy & Revenue Growth

• Develop and execute the commercial strategy for the Indiana market, driving subscriber growth, network utilization, and long-term revenue performance.
• Partner with the President & General Manager to develop annual revenue plans, forecasts, commercial priorities, and market growth initiatives.
• Identify opportunities to expand services, improve market competitiveness, and maximize the return on network investments

ISP Partnerships & Commercial Performance

• Serve as the executive relationship owner for all ISP partners operating on the mStreet Fiber Indiana network, and own their overall commercial performance against growth, penetration, and revenue objectives.
• Develop trusted partnerships with executive and operational leadership teams, serving as the primary point of contact for commercial matters.
• Lead regular business reviews, establish performance objectives, and implement action plans that improve subscriber growth, operational performance, and customer outcomes.
• Monitor market share, churn, and penetration trends, recommending corrective actions and growth strategies as needed.
• Ensure ISP compliance with commercial agreements, service level commitments, and operational standards.

Business Development & Strategic Partnerships

• Identify, develop, negotiate, and manage strategic partnerships that expand market opportunities and increase network utilization.
• Lead commercial negotiations involving ISP agreements, partnership arrangements, marketing initiatives, and strategic growth opportunities.
• Build relationships with municipalities, developers, enterprise customers, educational institutions, healthcare organizations, and economic development agencies to support long-term market expansion.
• Evaluate new products, services, and partnership opportunities that strengthen the competitiveness of the open-access platform.
• Represent mStreet Fiber Indiana within the business community as a senior commercial leader and advocate for the company’s mission and growth objectives.

Market Intelligence & Commercial Operations

• Serve as the market expert for broadband competition, inventory availability, serviceability, housing growth, and customer demand across the Indiana footprint.
• Develop and maintain commercial performance dashboards that provide actionable insights into subscriber growth, revenue, penetration, backlog, and partner performance.
• Analyze market trends and competitive activity to inform pricing strategies, promotional initiatives, and future investment decisions.
• Partner with the Service Delivery Manager and the Director, Network & Service Management to ensure commercial readiness and support timely customer activations.

Digital Equity & Community Partnerships

• Partner with government agencies, nonprofit organizations, educational institutions, workforce development organizations, healthcare providers, and ISP partners to expand broadband adoption and digital inclusion.
• Support identification and pursuit of federal, state, local, and philanthropic funding opportunities that strengthen broadband accessibility and community partnerships.
• Collaborate with the President & General Manager to advance relationships that support economic development, workforce readiness, healthcare access, and long-term community investment.

Leadership & Cross-Functional Collaboration

• Foster a culture of accountability, collaboration, innovation, and customer focus across commercial and partner organizations.
• Influence and coordinate cross-functional teams including Sales, Marketing, the Service Delivery Manager, the Director, Network & Service Management, Finance, and Customer Care to achieve market objectives.
• Provide regular business performance updates, market insights, and strategic recommendations to the President & General Manager.
• Lead continuous improvement initiatives that enhance partner performance, operational efficiency, and the overall customer experience.

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Qualifications

• Bachelor’s degree in business, marketing, telecommunications, finance, or a related field, or equivalent professional experience.
• 10+ years of progressive leadership experience within telecommunications, broadband, fiber, technology, or related infrastructure industries.
• Demonstrated success leading business development, strategic partnerships, channel management, wholesale relationships, or commercial operations.
• Experience negotiating commercial agreements and managing executive-level customer or partner relationships.
• Experience negotiating multi-dwelling unit (MDU) access, bulk, or exclusive service agreements with property owners, developers, or management companies.
• Strong financial acumen with experience developing revenue forecasts, business cases, budgets, and performance analysis.
• Proven ability to influence cross-functional teams and drive results in a matrixed organization.
• Excellent communication, presentation, negotiation, and stakeholder management skills.

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Compensation & Benefits

Competitive base salary plus performance-based annual bonus opportunity, commensurate with experience. Comprehensive benefits package including medical, dental, and vision coverage, retirement plan, and paid time off. Final compensation will be determined based on the candidate’s experience and qualifications.

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Equal Employment Opportunity

mStreet Fiber is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

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Apply Below

Position Overview

mStreet Fiber is seeking a Network Field Operations Engineer to serve as the local “smart hands” for the Indiana market — the on-site technical resource that executes work directed by the centralized, remote NOC, Network Engineering, and Platform teams, none of whom maintain a physical presence in Indiana. Reporting to the Director of Network and Service Management, this individual contributor performs field troubleshooting, testing, and remediation under real-time remote direction, in addition to standing OSP maintenance, service activations, and break/fix restoration.

Working closely with the Network Team and remote NOC, Network Engineering, and Platform teams, this position is often the only physical presence on-site during an incident or change — providing the eyes, hands, and test equipment those remote teams need to diagnose and resolve issues without a dedicated truck roll of their own. As the Indiana market transitions from construction to steady-state operations, this role’s day-to-day focus shifts from construction support toward ongoing network maintenance, testing and validation, break/fix restoration, and support of the network’s Layer 1 evolution and expansion.

The SVP, Technology & Operations provides enterprise-wide functional oversight of this role, establishing consistent technical standards, career development paths, and performance management across all mStreet Fiber markets. Day-to-day work direction and local coordination continue to come from the Director, Network & Service Management.

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Key Responsibilities

Remote Team Support (“Smart Hands”)

• Serve as the on-site technical resource executing work directed in real time by the remote NOC during outages, escalations, and maintenance windows.
• Execute physical tasks specified by Network Engineering and the Platform team — including equipment installs and replacements, reseating or replacing optics, port and cable verification, resets, and configuration changes performed under remote direction.
• Provide live on-site diagnostic support (visual inspection, signal/power readings, physical connections and continuity checks) via phone or video so remote teams can diagnose and resolve issues without a dedicated truck roll of their own.
• Follow MOPs, SOPs, and step-by-step change instructions issued by remote Engineering and Platform teams precisely, confirming completion and providing on-site verification before closing out work.

Network Field Operations

• Perform field troubleshooting, maintenance, and restoration of the FTTH network.
• Support customer service activations, disconnects, and complex service repairs.
• Respond to emergency fiber cuts and network outages, supporting rapid break/fix restoration.
• Perform preventative maintenance on network infrastructure and facilities.
• Validate field work to ensure compliance with engineering standards.

Outside Plant (OSP) Support

• Perform fiber troubleshooting, testing, and restoration.
• Conduct OTDR testing, fiber certification, and network acceptance testing.
• Inspect aerial and underground plant, cabinets, vaults, and network facilities.
• Maintain accurate as-built documentation and field records.

Break/Fix & Technical Support

• Support break/fix troubleshooting and restoration for the Indiana network, partnering with the NOC on outage response.
• Support complex residential and commercial installations performed by the team.
• Partner with the Customer Care and NOC to resolve escalated network issues and provide Tier II field support.
• Assist with service provisioning, turn-ups, and equipment testing and replacements.
• Participate in and oversee after-hours maintenance windows and emergency restoration efforts.

Contractor & Vendor Coordination

• Verify contractor work meets company quality standards and assists with acceptance of newly constructed fiber facilities.
• Escalate contractor performance or quality concerns to the Director, Network & Service Management.
• Coordinate material and equipment requirements with warehouse personnel.

Network Performance & Documentation

• Monitor field team performance and identify recurring network issues.
• Support root cause analysis following outages.
• Maintain accurate records of repairs, maintenance, and restoration activities.
• Assist in maintaining network documentation, GIS records, and asset inventories.
• Recommend operational improvements that increase network reliability and customer satisfaction.

Safety & Compliance

• Follow all OSHA, utility, and company safety requirements.
• Maintain safe work practices while performing field activities.
• Ensure proper use and care of company vehicles, tools, and testing equipment.
• Support emergency response activities during severe weather or major service interruptions.

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Qualifications

Education & Experience

• Associate’s or Bachelor’s degree in Telecommunications, Network Engineering, or equivalent field experience.
• 5–8 years of experience supporting fiber optic or telecommunications networks.
• Experience with FTTH deployments, OSP maintenance, and service restoration.
• Experience working with construction contractors and field operations.
• Working knowledge of fiber design records, as-builts, OTDR results, power levels, splice documentation, drop construction, customer activation workflows, and field acceptance practices.

Technical Competencies

• Fiber optic troubleshooting and restoration.
• OTDR testing and fiber certification.
• XGS-PON network operations.
• OSP construction and maintenance.
• Utility locating and damage prevention.
• Service provisioning and activation.
• Network documentation and GIS systems.

Professional Competencies

• Comfortable executing detailed technical instructions in real time from a remote team (e.g., phone- or video-guided troubleshooting and change execution), with strong verbal communication to support that collaboration.
• Self-starter with strong technical problem-solving skills.
• Excellent communication and coordination skills.
• Strong customer service orientation.
• Organized and detail-oriented with a documentation-first mindset.
• Able to manage multiple priorities in a fast-paced operational environment.
• Willingness to participate in after-hours maintenance and emergency restoration.

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Compensation & Benefits

Competitive base salary plus performance-based annual bonus opportunity, commensurate with experience. Comprehensive benefits package including medical, dental, and vision coverage, retirement plan, and paid time off. Final compensation will be determined based on the candidate’s experience and qualifications.

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Equal Employment Opportunity

mStreet Fiber is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

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